As a SaaS Account Manager, you will play a crucial role in maintaining and nurturing long-term customer relationships. Your primary focus will be on ensuring customer satisfaction, driving retention, and maximizing revenue growth. Here are the key responsibilities:

• Client Relationship Management:Serve as the main point of contact for assigned clients.
• Build strong relationships by understanding their needs, goals, and pain points.
• Conduct regular account reviews to assess performance and identify areas for improvement.
• Account Planning and Project Management:Develop and execute strategic account plans to achieve sales targets.
• Collaborate with internal teams to ensure successful project implementation.
• Shape customer workflows by tailoring our SaaS solutions to their specific requirements.
• Sales Quota Management:Manage your sales quota by identifying upsell and cross-sell opportunities.
• Promote new software features and enhancements to existing clients.
• Reporting and Analysis:Prepare sales reports, track KPIs, and analyze account performance.
• Use data insights to drive decision-making and improve customer outcomes.
• Advocacy and Brand Building:Reduce friction for clients, build confidence in our solutions, and turn them into brand advocates.
• Ensure customer success stories are shared within the organization.
• Collaboration:Work closely with marketing, product, and support teams to enhance the overall customer experience.
• Collaborate on customer onboarding, training, and ongoing support.

Qualifications and Skills:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience (typically 3+ years) in account management, preferably in the SaaS industry.
• Excellent communication, negotiation, and problem-solving skills.
• Familiarity with CRM tools and sales software.

Benefits:

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Opportunities for professional growth and development.

If you’re passionate about building strong client relationships, driving customer success, and contributing to the growth of a dynamic SaaS company, we’d love to hear from you!