Warnings are buried
Important risks, preferences, and instructions compete with ordinary notes instead of appearing before care begins.
See how approved work reaches payroll in Workmax. Book a Workflow Demo
RISK-AWARE COMPLEX CARE WORKFLOWS
Deliver Complex Care With Clear Risk Instructions and Proof Every Visit
Put risks, preferences, instructions, mandatory tasks, incidents, audit history, workforce records, and payroll evidence around the visit where they belong.
Risk context before visits
Mandatory task evidence
Incident escalation
UK-hosted infrastructure
WHEN MISSING CONTEXT CARRIES RISK
A completed rota entry is not enough evidence for complex care.
Managers need to know what the carer was told, which tasks were required, what happened during the visit, and how a serious concern was followed up.
Workmax keeps critical context, task evidence, incidents, and manager review around the visit where the decision was made.
Task completion is unclear
A visit can look complete even when a mandatory task was skipped or recorded without a reason.
Incidents lose the visit story
Falls, medication issues, safeguarding concerns, and injuries move into separate messages and forms.
Review lacks accountability
Severity, acknowledgement, follow-up, and manager actions are difficult to reconstruct later.
For visits where missing context is not acceptable
Surface critical risks
Make risks, preferences, and care instructions visible before the visit starts.
Make tasks impossible to miss
Show what must be completed, what can be skipped, and why any task could not happen.
Escalate serious concerns
Capture safeguarding concerns, medication issues, injuries, and follow-up requirements.
Keep audit evidence together
Keep visit evidence, outcomes, timestamps, and manager review close to the care record.
Complex care workflow
Keep complex care context in front of every visit
Plan risks and instructions, guide carers through required tasks, and escalate issues with the context managers need.
Workmax product view · demonstration data
Live UI
What this view proves
Critical risk and attention flags are visible at the top of the client record.
Client context, recent activity, visits, and incidents remain connected.
Managers can move from the overview into the underlying care plan and evidence.
CONTROL AROUND HIGH-RISK VISITS
Put the right information at each decision point.
Workmax helps complex care teams guide the visit, record exceptions, and give managers a clearer route from concern to follow-up.
Before care starts
Surface risks, preferences, warnings, instructions, and required acknowledgement before clock-in.
During the visit
Guide mandatory and optional tasks, capture notes, and require a reason when something cannot happen.
When safety changes
Record the incident, severity, people involved, attachments, immediate actions, and required follow-up.
During manager review
See the visit context, task outcomes, incident status, acknowledgement, and unresolved actions together.
TRACEABLE PRODUCT EVIDENCE
See the trail behind every claim.
Workmax supports a clearer operational record; it does not replace professional judgement, clinical governance, or regulatory responsibility.
Visit-linked evidence
Care briefs, tasks, skipped reasons, notes, and incidents stay connected to the visit.
Escalation and acknowledgement
Managers can review severity, follow-up, acknowledgement, and supporting context together.
UK-hosted infrastructure
Sensitive care and workforce records use encrypted infrastructure hosted in the AWS London region.
CONFIGURE THE GOVERNANCE FIRST
Start with the visits where clarity matters most.
Implementation maps the risk context, task rules, incident routes, and manager responsibilities before the workflow reaches the wider team.
- Step 1
Select a representative pathway
- Step 2
Configure context and task rules
- Step 3
Test incident and review routes
- Step 4
Train and extend
CLEAR MODULE PRICING
Add risk-aware care workflows without an opaque enterprise quote.
Care & EVV covers care plans, visit briefs, electronic visit verification, mandatory tasks, task history, and alerts. Add workforce and payroll modules as needed.
Platform
£25/ workspace / month
Required workspace, support and account infrastructure
Care & EVV
£5/ active user / month
Care plans, visit execution, EVV, tasks and alerts
Optional modules
From £2/ active user / month
Add payroll, scheduling, time tracking, expenses or HR
Worked example
A 10-person care team using Care & EVV, HR and Payroll is approximately £125 per month, including the £25 platform fee. Excluding VAT. No setup fees or long-term contract. Save 15% with annual billing.
RISKS, TASKS, AND INCIDENTS
Complex Care FAQs
Common questions from complex care teams.
Yes. Care briefs and care profiles can surface risks, preferences, instructions, and key notes before visits begin.
Yes. Care tasks can be treated as required or optional, with skipped task reasons captured where needed.
Yes. Incidents can include severity, follow-up requirements, acknowledgement status, and supporting notes.
Workmax helps keep visit activity, task outcomes, notes, exceptions, and manager review in a clearer record.
Yes. Care briefs can surface critical context and support acknowledgement before visits where managers need evidence that instructions were presented.
No. Workmax helps teams record and route information, but professional judgement, safeguarding decisions, clinical governance, and regulatory accountability remain with the provider.
Start with a representative care pathway, configure the risk and escalation rules with the responsible managers, and validate the evidence and follow-up process before wider rollout.
Tailored care workflow demo
See how critical context stays attached to the visit.
Bring a representative complex care pathway. We will show how risks, mandatory tasks, incidents, and manager follow-up can work together.